Folks are surely confusing "coolness" of iPhones and Androids with the game RIMM is playing & winning. I just looked at the latest quarterly results, RIM shipped ever more BB devices. "Corporate messaging/email anywhere/anytime" is the sport. The less cool the devices the better. Blackberries and Dell Laptops are peas in a pod to the corporate world. The buying decision is completely out of the hands of you and I ("coolness" customers) and in the hands of the IT/Finance leaders in the corporate world. They like functional, cheap, highly secure and instantly serviceable solutions. No, they don't want music or Youtube capability:-) Dell and RIMM own this space. The moat is that the more the devices already in use in an organization, the more difficult it is to switch. Prem is absolutely correct, even if RIM loses marketshare in the future, they have quite a bit of sticky revenues.
If only RIM understood this, too. A significant chunk of their marketing and product development is targeted squarely at the consumer (think Playbook gaming, BBM billboard ads). If RIM started to act in a manner consistent with the "business first" thesis, I would consider acquiring shares at this level. I'm with SharperDingaan for now - sitting this out, but keeping an eye on either a change in position or another move down in price.
For what it's worth, being saturated at a customer site doesn't qualify as a moat with mobile devices. This isn't Windows, where all of your software runs on a single platform. The vast majority of businesses supply their people with smart-phones solely for voice and email capabilities. Those two applications are nearly frictionless in terms of switching. This will change if businesses begin using mobile hardware as a platform, but today it's just not relevant. It may never be the case if the cloud application model becomes the default standard.
The comparison to Dell isn't a fair one, either. In this context, Dell is a low cost producer of computer hardware. RIM is not. Smart phones haven't yet become a commodity business, so price isn't the key decision factor for most buyers. Hence why we rarely see Android in the corporate world, despite their lower pricing.
I am going to offer that we're well on the way to a commoditized smart phone market. As has been mentioned elsewhere, the innovation gap that Apple originally opened has largely been closed by competitors. Assuming there are no game-changing innovations in the next few years (think touch-interface circa 2007), the race in the future will be won by software marketshare first and phone hardware pricing second. The problem for RIM is that they are a hardware maker (terrible margins) supplying exclusively to a third- or fourth-place software platform (terrible scale). So when commoditization kicks in, they are going to be squeezed from both sides, and that's not a good place to be.
I still think that the best way forward for RIM is that they should either become a hardware company, a software company, or split themselves in two. I would also support a niche business model where they service only the business world, with product development geared towards security, reliability, device fleet management, and other business-oriented concerns. Right now, they appear to be fighting too many battles on too many fronts, and I think it's pretty clear that they are losing most of them.