Anyone else annoyed they raised the price of real-time data to $122/mo for professional users? Used to be free / waived as of last month. Are people paying for this, or are you finding a way around it? (I'm very cheap...)
That said, I still wouldn't think of leaving IB and guess that attests to their customer stickiness. I also agree that their prime desk is very good, and I've never had an issue with it. Longest I've been on hold is for a few minutes. Also their reporting and compliance tools are much much better that even some of the paid options out there, which you get for free.
Their automation is fantastic, and not given enough credit. Was just talking to someone who primes at one of the larger IB's the other day (he multi-primes at IB too), and he said has to pick up the phone for routine tasks that IB provides automatically. Described it like going from Google to back to Netscape...